FAQs

At Turab, we're passionate about crafting leather goods that stand the test of time. From our materials to our craftsmanship, every detail matters. Check out our FAQs below for answers to common questions about our products and more.

1. Is the leather used in Turab products genuine?
Yes, we use 100% genuine leather sourced from reputable tanneries.

2. How can I verify the authenticity of the leather?
Look for our authenticity certificate with each product, and check the leather's texture, smell, and craftsmanship.

3. What type of leather is used in the Luxe Briefcase?
The Luxe Briefcase is made from premium full-grain leather, known for its durability and natural texture.

4. How do I care for my leather product?
A: Use a leather conditioner regularly, avoid water exposure, and store it properly to maintain its quality. Further specific instructions are provided in the Care Instructions menu on every product page.

5. What is the difference between full-grain and top-grain leather?
Full-grain leather is the highest quality, retaining natural texture and markings, while top-grain leather is processed for a uniform look.

6. What is the delivery time for orders in Pakistan?
We typically ship orders in 24 hours and they are delivered within 3-5 business days. 

7. Can I return or exchange an item?
A: Yes, we accept returns/exchanges within 7 days of delivery. Check our Return Policy for details.

8. Do you offer international shipping?
Yes, we ship to these products internationally. T&C apply.

9. How do I track my order?
A: You'll get a tracking number via email once your order ships. You can use it to track your orders. 

10. Are my payment details secure?
Yes, we use SSL encryption and secure payment gateways to protect your data.

Still unsure? Reach out to us by tapping the Whatsapp icon on the bottom right of your screen – we're here to help! 😊